Mai Thao

6142 Brooklyn Blvd., Brooklyn Center, MN. 55429

Cell: 763-639-5152 email: m.thao58@yahoo.com

 

Professional Summary

 

•          Professional individual with over 7 years of experience in administrative and data entry roles

•          Fluent in speaking, writing, and reading in English and Hmong

•          Possesses high level of interpersonal communication skills

•          Typing speed of 45 WPM

•          Ability to execute complex tasks efficiently while focusing on multiple projects

•          Skilled at paying great attention to detail and adapting quickly to a variety of situations

•          Proactive individual who takes initiative under all circumstances

•          Proficient in Microsoft Word and Excel, as well as 10-key

 

 

Professional Experience

 

FTP, Inc.

Project Coordinator                                                                                                                                                            9/2013-2/2014

•          Managed and assigned workers to properties and units to start on rehab projects

•          Conducted final inspections of each unit to ensure rehab was completed by due dates and with good quality

•          Maintained good communication with construction, painters, flooring crews to assure timely and efficient completion of jobs, proper communication of issues, and proper documentation of the entire process at each job site

•          Developed and maintained a detailed project schedule for all sites involved in the project.

•          Coordinated any flooring, painting, and build-out to rehab apartment units

•          Attended meetings to update management and other departments on units

•          Processed daily, weekly and monthly reporting to ensure all schedules run smoothly, all jobs are completed as prescribed, and all invoicing is processed in a timely fashion.

•          Eye for detail during final inspections, note any cracks and damages that need repairs or replacement

•          Order, pick up supplies; monitor and track orders

 

Ucare

Transportation Coordinator/Member Services                                                                                                                                                         7/2012-9/2013

•          Provided accurate and timely responses to inquiries

•          Verified medical, dental, prescription coverage

•          Identify trends/issues that emerge in calls/correspondence, and inform Team Lead or Supervisor

•          Researched and resolved billing, coverage, and claim issues

•          Coordinated accurate and efficient transportation for customers to and from appointments

 

St. Jude Medical           

Administrative Assistant                                      6/2011-12/2011   

•          Performed data entry to enter complaints.

•          Supported the Quality Assurance Department to assure that compliances are met.

•          Participated in data retrieval, reporting, and preparation of files for various studies and audits.

•          Followed up with customers on any inquiries not immediately resolved.

•          Assisted staff with general administrative studies

 

Aerotek/Helgeson Enterprise       

Customer Service Rep                                                                                                                    2/2010-2/2011

•          Answered phones and responded to customer requests

•          Provided customers with program and service information

•          Transferred customer calls to appropriate staff

•          Identified, researched, and resolved customer issues using the computer system

•          Completed call logs and reports

•          Researched misapplied payments or payments that was never received by customers

 

Giving Hands Home Healthcare       

 

Personal Care Assistant                                                                                                             8/2009-11/2009

•          Provided transportation for my client

•          Assisted client with laundry and housekeeping

•          Prepared meals

•          Assured medications are accurate and taken on time

•          Maintained awareness of clients health, wants, and needs

•          Relayed any problems and issues to the physician

 

M Studio                         

Receptionist                                                                                                                                8/2008-10/2010

•          Greeted clients

•          Answered phones

•          Cash handling

•          Scheduled appointments and assure that each client is scheduled appropriately accordingly to time

•          Maintained knowledge of different types of sessions and discounts if applicable

•          Responsible to inform therapist the types of sessions each client needs

•          Assisted in maintaining cleanliness and professionalism in each room and common areas

 

Maximus, Inc.                     

Research Analyst                                                                                                                       12/1999-9/2005

•          Analyzed medical waiver forms while assuring completeness and accuracy of the forms

•          Performed accurately all data entry

•          Placed phone calls to doctor offices regarding incomplete forms

•          Met processing deadline cut off dates

•          Maintained confidentiality and security of information

•          Provided information to customers in a courteous, polite and professional manner

•          Assisted customers in problem resolution

•          Received and respond to telephone calls

•          Answered questions of a general nature and direct incoming calls

•          Operated multi-line phone system, answer incoming telephone

•          Responded to needs, questions and concerns of internal and external customers

•          Maintained a 99% quality assurance and met monthly calls production

 

 

Education

 

Century Community College

Pursuing Associates of Science in Human Services